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new section for 2013 employment change

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coydog 2014-03-16 12:35:17 -05:00
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__Programmer / Systems Administrator__ __Programmer / Systems Administrator__
-------------------------------------- --------------------------------------
__coydog {at} devio {dot} us__ __coydog {at} coydogsoftware {dot} net__
#### SUMMARY: #### SUMMARY:
Versatile problem solver, emphasizing security, stability, and portability. Versatile problem solver, valuing security, stability, and portability. Broad
Broad experience with applications development and systems administration using experience with applications development and systems administration using BSD,
BSD, GNU/Linux, Unix, free and open source software, and Microsoft platforms. GNU/Linux, Unix, free and open source software, and Microsoft platforms.
Skilled in computer security and privacy, drive imaging, and software-based data Skilled in computer security and privacy, and software-based data recovery.
recovery. Strong customer service skills. Excellent written and verbal Strong customer service skills. Excellent written and verbal communication.
communication.
#### PROFESSIONAL EXPERIENCE: #### PROFESSIONAL EXPERIENCE:
__Redacted__
__Technical Support Operator__
(2013 - present)
Supported customers of managed VPS, dedicated server and shared hosting
services in a CentOS/Virtuozzo environment.
* Performed systems administration tasks on cPanel, DirectAdmin, and Plesk
servers using bash and GNU/POSIX utilities.
* Diagnosed and resolved DNS issues.
* Administrated email services with Exim, Postfix, Dovecot, and Courier.
* Configured DNS records and SMTP servers to ensure mail deliverability using
HELO strings, forward and reverse DNS, and SPF.
* Identified and disabled PHP, Perl, and native malware threats from live
installations of common CMS environments (WordPress, Joomla, Drupal).
* Responded to spam issues arising from insecure CGI scripts, malware
injections, and account compromises.
* Configured Apache 2.2 and 2.4 with vhost includes.
* Managed cron jobs and init scripts to meet customer needs.
* Interfaced directly with customer via written communication.
problems and perform system administration tasks at customer request.
* Managed iptables rulesets using ConfigServer Firewall suite to respond
dynamically to attacks.
__Coydog Software__ __Coydog Software__
__Developer / Proprietor__ __Developer / Proprietor__
(2012 - present) (2012 - present)